FAQS

How long does it take?

2 to 4 weeks to build, then shipping on top. Each watch is made to order, so it does not exist until you order it. Your build covers assembly, quality control, pressure testing and final regulation, and you get tracking the moment it ships.

After dispatch, add 2 to 3 business days within Australia, or 6 to 12 business days internationally. So plan on roughly 3 to 5 weeks door to door. If you need it by a specific date, email me before you order and I will tell you straight whether it can be done. Full detail is in our Shipping Policy.

Where do you ship?

We ship worldwide. Every order is sent fully tracked and insured, with free standard shipping, in Australia and internationally.

Who is the carrier and how long is delivery?

Australian orders ship with Australia Post, after dispatch, delivery is typically 2-3 business days to metro areas (subject to carrier conditions). International orders are sent with a tracked courier and typically arrive within 6-12 business days after dispatch, depending on destination and local customs. Every order is tracked and insured.

Do you offer free shipping?

Yes, free standard shipping on every order, worldwide. No minimum.

Will I pay import duties or taxes?

Inside Australia, no, the price you see is the price you pay. For international orders, your country may charge import duty, tax or VAT when your watch arrives. These charges are set by your local customs authority, not by us, and are the customer’s responsibility. Import rules have changed in many countries recently, so please check your country’s current thresholds before ordering so there are no surprises on delivery.

Are the watches waterproof?

Our watches are rated 5 ATM for everyday use, splashes and rain are fine. They are not intended for swimming or bathing.

Can I return it?

Only if something is wrong with it. Every watch is made to order to the specification you choose, so we do not accept returns for change of mind. If you change your mind before we start building, email contact@rosevariwatches.com within 24 hours of ordering and we will cancel and refund you in full. If your watch arrives faulty or damaged, is the wrong model, or develops a manufacturing fault in normal use, we repair, replace or refund it and we cover postage both ways. Email us with your order number and a photo or short video. In the first 30 days that is our fastest lane, and after 30 days you are still covered by the 1-year warranty and by your rights under the Australian Consumer Law, which can last longer than any warranty. If a watch has a major failure, you choose whether you want a refund or a replacement.

What warranty do you provide?

Every watch includes a 1-year limited warranty covering manufacturing faults in the movement, crystal, case and dial under normal use. Normal wear-and-tear, misuse, and water damage outside the rating are excluded. If something fails through no fault of your own, we repair or replace it.